Welcome to the UK’s biggest Customer & User Experience event, connecting the most proactive professionals within sectors such as retail, hospitality, travel and finance with the tips, techniques, innovations and strategies that they need to take their CX strategy to the next level!

Europe's Leading Event For Customer Experience Professionals

Our 2019 show featured over 150 Seminars from the Likes Of:

18th & 19th March 2020
ExCel, London

Nikki Patel

Head of Evaluation for Digital Development - NHS England

Micah Solomon

Four Aces Inc.

Nick Irons

Lead UX Designer - John Lewis

Angela Bos

Technology Specialist - Microsoft

Dave Thomson

Principal Solutions Engineer - Salesforce

Dr Nicola Millard

Head of Customer Insight & Futures - BT

• 

  Nikki Patel

  Head of Evaluation for Digital Development - NHS England

  

  Micah Solomon

  Four Aces Inc.

  

  Nick Irons

  Lead UX Designer - John Lewis

  

  Angela Bos

  Technology Specialist - Microsoft

  

  Dave Thomson

  Principal Solutions Engineer - Salesforce

  

  Dr Nicola Millard

  Head of Customer Insight & Futures - BT

• 

  Nick King

  Insight Director - Auto Trader

  

  Meghan Keough

  8x8

  

  Will Charnley

  Strategy, CX & Innovation Director - Seasalt Cornwall

  

  Ben Pickering

  Google Cloud

  

  David Moore

  Global VP of CX - SAP

  

  Ben Lappin

  Chair of DMA Contact Centre Council and Head of Retention & CX - Guardian News & Media

• 

  James Dodkins

  Founder - ROCKSTAR CX

  

  Daniel Ord

  Founder - OmniTouch International

  

  Bradlee Allen

  Fuze

  

  Catherine Havasi

  Luminoso Technologies, Inc.

  

  John Abel

  VP Cloud & Technology - Oracle

  

  Daniel Ord

  Founder - OmniTouch International