Welcome to the UK’s biggest Customer & User Experience event, connecting the most proactive professionals within sectors such as retail, hospitality, travel and finance with the tips, techniques, innovations and strategies that they need to take their CX strategy to the next level!

Europe's Leading Event For Customer Experience Professionals

Our show features over 250 Seminars from the likes of:

18th & 19th March 2020
ExCel, London

Maryana Lemak and My-Lan

in-Tact

Nienke Ris

Customer Experience Lead Modern Workplace – Western Europe HQ - Microsoft

Dr Peter Brooks

Chief Behavioural Scientist - Barclays

Kris Costello

FastDox

Dr Nicola J. Millard

Head of Insight & Futures - BT

Dave Thomson

Solution Engineer – Salesforce for Service - Salesforce

• 

  Maryana Lemak and My-Lan

  in-Tact

  

  Nienke Ris

  Customer Experience Lead Modern Workplace – Western Europe HQ - Microsoft

  

  Dr Peter Brooks

  Chief Behavioural Scientist - Barclays

  

  Kris Costello

  FastDox

  

  Dr Nicola J. Millard

  Head of Insight & Futures - BT

  

  Dave Thomson

  Solution Engineer – Salesforce for Service - Salesforce

• 

  NIKKI PATEL

  SENIOR ADVISOR AND CLINICIAN - CARBYNE

  

  Nick King

  Insight Director - AutoTrader

  

  David Ruiz

  CX & Design Director - e.Voyageurs SNCF

  

  Daniel Ord

  Founder - OmniTouch International

  

  Steve Powell and Nerys Corfield

  Head of Sales Contact Centre Solutions UK&I & Contact Centre Consultant - Atos

  

  Stephanie Plante

  Marketing Specialist - QuestBlue

• 

  Martin Newman

  The Consumer Champion - The Customer First Group

  

  Doron Gower

  Chief Solution Architect - KMS Lighthouse

  

  Oyin Bamgbose

  Head of Sales - ResponseTap

  

  John Finch

  AVP Product Marketing Contact Centre - RingCentral

  

  Natalie Keightley

  Marketing Director - Avaya

  

  Zack Taylor

  Director Strategic Communications, Cisco Contact Centre - Cisco