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18 & 19 MARCH 2020


The Forum

Champions of best practice and professional development in customer contact, The Forum are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.
Our team of independent experts offers advice and support, enabling members to make a tangible impact in their organisation and show how the capability of each support function is fundamental to the business, through specialist accreditation, qualifications and standards benchmarking.
Our four communities of continuous improvement, sharing best practice and developing new approaches are:
• Professional Planning Forum
• Quality & Customer Experience Forum
• Data, Analytics and Insight Forum
• Customer Strategy & Leadership

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