ContactBabel is a trusted provider of high-quality market research to the UK and US contact centre industries. Founded in 2001, we provide real knowledge and insight through our large-scale, ongoing primary research programme, producing insight into all areas of the contact centre industry: technology, HR and operational benchmarking.
For contact centres, we provide free industry research around technology challenges such as omnichannel, AI, self-service and cloud; HR issues such as attrition, absence and salaries; and operational and performance benchmarking statistics.
For contact centre solution providers, we offer market sizing and forecasts, as well as real assistance in communicating and delivering marketing messages directly to their key audience.
Trusted by hundreds of contact centres and solution providers to make sense of this rapidly-changing industry, visit www.contactbabel.com to see how we can help you.