The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

  • Nikki Patel: Speaking at the Customer and User Experience Expo

    Nikki Patel

    Head of Evaluation for Digital Development - NHS England


    Digital Developments in the NHS: Creating an Experience

  • Micah Solomon: Speaking at the Customer and User Experience Expo

    Micah Solomon

    Four Aces Inc.


    Ignore Your Customers (And They’ll Go Away)

  • Nick Irons: Speaking at the Customer and User Experience Expo

    Nick Irons

    Lead UX Designer - John Lewis


    Avalanche! Avoiding the Heuristic Traps of User Experience.

  • Nick King: Speaking at the Customer and User Experience Expo

    Nick King

    Insight Director - Auto Trader


    Digital Excellence – an easier more enjoyable journey

  • Will Charnley: Speaking at the Customer and User Experience Expo

    Will Charnley

    Strategy, CX & Innovation Director - Seasalt Cornwall


    How simplicity trumps wizardry in achieving outstanding CX

  • James Dodkins: Speaking at the Customer and User Experience Expo

    James Dodkins

    Founder - ROCKSTAR CX


    Rules For Rockstars

  • Daniel Ord: Speaking at the Customer and User Experience Expo

    Daniel Ord

    Founder - OmniTouch International


    What kind of experience does your Contact Centre deliver?

  • Bradlee Allen: Speaking at the Customer and User Experience Expo

    Bradlee Allen

    Fuze


    The Impact of Workforce Transformation in the Contact Centre and Beyond

  • Catherine Havasi: Speaking at the Customer and User Experience Expo

    Catherine Havasi

    Luminoso Technologies, Inc.


    How Are Companies Using AI to Improve Customer Experience

  • Nick Beardsley: Speaking at the Customer and User Experience Expo

    Nick Beardsley

    Enterprise Director - Olive Communications


    The AI Influence on Customer Experience

  • Sally Earnshaw: Speaking at the Customer and User Experience Expo

    Sally Earnshaw

    Blue Sky – Experts in people change


    People Power – Transforming your People and your Customers

  • Alex ‘Delz Erinle: Speaking at the Customer and User Experience Expo

    Alex ‘Delz Erinle

    ProtoFast


    6 Lessons Learnt From Integrating UX Research Into Agile Environments.

  • Jamie Horastead: Speaking at the Customer and User Experience Expo

    Jamie Horastead

    Pisano


    Customer experience & engagement, the importance of getting it right

  • Ashvini Webster: Speaking at the Customer and User Experience Expo

    Ashvini Webster

    1 Unified Collaborations Ltd


    User Adoption: The First Step to a Successful UC Solution

  • Kashif Ansari: Speaking at the Customer and User Experience Expo

    Kashif Ansari

    Innogy Consulting


    Realising Customer Experience excellence on an international scale

  • Richard Hamilton: Speaking at the Customer and User Experience Expo

    Richard Hamilton

    Centre for Assessment


    Introducing the Customer Service Excellence quality mark

  • Paul Bibby: Speaking at the Customer and User Experience Expo

    Paul Bibby

    ResponseTap


    Ditch the IVR and have better conversations, with ResponseTap

  • Jo Causon - CEO: Speaking at the Customer and User Experience Expo

    Jo Causon - CEO

    The Institute of Customer Service


    Customer Service and why it matters

  • Anuja Saunders: Speaking at the Customer and User Experience Expo

    Anuja Saunders

    Harris & Saunders Consulting


    Putting the Vulnerable Customer on your CX agenda

  • Angela Bos: Speaking at the Customer and User Experience Expo

    Angela Bos

    Technology Specialist - Microsoft


    Intelligence in the Modern Workplace

  • Dave Thomson: Speaking at the Customer and User Experience Expo

    Dave Thomson

    Principal Solutions Engineer - Salesforce


    Observations from 500 Contact Centre Visits over 28 Years!

  • Dr Nicola Millard: Speaking at the Customer and User Experience Expo

    Dr Nicola Millard

    Head of Customer Insight & Futures - BT


    Chat, Tap, Talk: Trends shaping the future of the contact centre.

  • Ben Pickering: Speaking at the Customer and User Experience Expo

    Ben Pickering

    Google Cloud


    Using the Right Technology & Culture to Unlock Innovation

  • David Moore: Speaking at the Customer and User Experience Expo

    David Moore

    Global VP of CX - SAP


    Rise of the Robots! Are live agents necessary in the future?

  • Ben Lappin: Speaking at the Customer and User Experience Expo

    Ben Lappin

    Chair of DMA Contact Centre Council and Head of Retention & CX - Guardian News & Media


    Your contact centre adds value. Make sure everyone knows!

  • Nerys Corfield: Speaking at the Customer and User Experience Expo

    Nerys Corfield

    Director - Injection Consulting


    Harmonise your IT and Operations teams to realise your TOM

  • Andrew Hall: Speaking at the Customer and User Experience Expo

    Andrew Hall

    ODIGO


    Becoming Millennial - Friendly Exceeding The Customer Experience Expectations Across All Generations

  • Matt Clare & Pak Ming Wan: Speaking at the Customer and User Experience Expo

    Matt Clare & Pak Ming Wan

    Mitel & Google


    Integrating AI into Customer Experience

  • John Abel: Speaking at the Customer and User Experience Expo

    John Abel

    VP Cloud & Technology - Oracle


    Making emerging technology simple to improve customer experience

  • Daniel Ord: Speaking at the Customer and User Experience Expo

    Daniel Ord

    Founder - OmniTouch International


    What kind of experience does your Contact Centre deliver?

  • John Finch: Speaking at the Customer and User Experience Expo

    John Finch

    AVP of Contact Centre Product Marketing - RingCentral


    Customer Engagement in the Digital Era

  • Meghan Keough: Speaking at the Customer and User Experience Expo

    Meghan Keough

    8x8


    Driving the new speed of business through AI powered contact centre

  • Steven Jones: Speaking at the Customer and User Experience Expo

    Steven Jones

    Gala Technology


    Fraud Free! Secure and compliant ‘Card not present’ payment solutions.

  • Bradlee Allen: Speaking at the Customer and User Experience Expo

    Bradlee Allen

    Fuze


    The Impact of Workforce Transformation in the Contact Centre and Beyond

  • Wendell Black: Speaking at the Customer and User Experience Expo

    Wendell Black

    Five9


    Happy Agents Make Happy Customers

  • Gregg Widdowson, Customer Experience Solution Sales Leader UK&I: Speaking at the Customer and User Experience Expo

    Gregg Widdowson, Customer Experience Solution Sales Leader UK&I

    Avaya


    Transformation: From Contact Centre Agent to Customer Experience Specialist / Superhero

  • Scott Kolman: Speaking at the Customer and User Experience Expo

    Scott Kolman

    Five9


    Turn your Call Center into an Intelligent Contact Center

  • Paul White: Speaking at the Customer and User Experience Expo

    Paul White

    IFS World


    The Future is Conversational AI, Are You Ready?

  • Natalie Keightley, Solutions Marketing Director, International: Speaking at the Customer and User Experience Expo

    Natalie Keightley, Solutions Marketing Director, International

    Avaya


    Use Cases Shaping the Customer Centric Experience of Tomorrow

  • Ian Moyse: Speaking at the Customer and User Experience Expo

    Ian Moyse

    Natterbox Ltd


    What Does It Take to Delight the 2020 Customer?

  • John Greenwood: Speaking at the Customer and User Experience Expo

    John Greenwood

    Compliance3 Limited


    The new PCI secure telephone payment guidelines – a new paradigm.

  • Ian Colville: Speaking at the Customer and User Experience Expo

    Ian Colville

    Aculab PLC


    Deploying flexible, scalable, speaker verification with integrated multi-factor authentication

  • Danny Singer: Speaking at the Customer and User Experience Expo

    Danny Singer

    Noetica


    LPD™ - Reinventing Answer Machine Detection for the age of AI

  • Neil Martin: Speaking at the Customer and User Experience Expo

    Neil Martin

    Webhelp UK


    Welcome to My World (Won’t You Come On In)

  • Julien Rio: Speaking at the Customer and User Experience Expo

    Julien Rio

    RingCentral


    Jumpstart Your Omni-Digital Strategy

  • Iain Banks (VP International Markets, TTEC): Speaking at the Customer and User Experience Expo

    Iain Banks (VP International Markets, TTEC)

    TTEC (Talent & Technology Engaging Customers)


    Talent & Technology – How to engage with your customers using humans and technology

  • Illay Rennert & Doron Gower: Speaking at the Customer and User Experience Expo

    Illay Rennert & Doron Gower

    KMS lighthouse


    HOW DO YOU ENSURE YOUR CUSTOMERS GET THE ANSWERS THEY NEED?

  • Richard Garel-Jones: Speaking at the Customer and User Experience Expo

    Richard Garel-Jones

    Oak Innovation Limited


    Using integration to improve compliance, workflow and customer experience

  • Steve Kennedy: Speaking at the Customer and User Experience Expo

    Steve Kennedy

    eGain


    Beyond the Hype: Contact Center AI That Works

  • Zviki Ben Ishay: Speaking at the Customer and User Experience Expo

    Zviki Ben Ishay

    Lightico


    The Last Mile: Where CX Matters Most - to Customers, Companies and Agents

  • Steve Finch: Speaking at the Customer and User Experience Expo

    Steve Finch

    Thinqi


    Maximising Performance - How Modern L&D Can Transform Your Business

  • Josh Ayres: Speaking at the Customer and User Experience Expo

    Josh Ayres

    IP Integration Limited


    The Fourth Industrial Revolution in the Contact Centre

  • Rob Ashton: Speaking at the Customer and User Experience Expo

    Rob Ashton

    Emphasis


    Live chat dangers: how (not) to lose customers and alienate people

  • Indrek Vainu: Speaking at the Customer and User Experience Expo

    Indrek Vainu

    AlphaBlues


    Chatbots and AI – Use Case of Lattelecom

  • Jason Roos: Speaking at the Customer and User Experience Expo

    Jason Roos

    Cirrus


    Familiarity breeds loyalty. A local language for a global business.

  • Glen Blow: Speaking at the Customer and User Experience Expo

    Glen Blow

    Cirrus


    The real-world benefits of artificial intelligence.

  • Jeff Knight: Speaking at the Customer and User Experience Expo

    Jeff Knight

    InGenius Software Inc.


    Successfully Blend Omni-Channel and Open CTI in Your Contact Center

  • Trevor J Geraghty: Speaking at the Customer and User Experience Expo

    Trevor J Geraghty

    Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Lindsey Coode and Matt Watts: Speaking at the Customer and User Experience Expo

    Lindsey Coode and Matt Watts

    Learning Pool Ltd


    AI & learning: The truth behind the trend

  • Stuart Jackson: Speaking at the Customer and User Experience Expo

    Stuart Jackson

    Staffino


    Enhancing stakeholder engagement and ROI from your customer feedback strategy

  • Rolf Adamson, Senior Vice President, Customer Contact Centres: Speaking at the Customer and User Experience Expo

    Rolf Adamson, Senior Vice President, Customer Contact Centres

    TDC/YouSee


    How high performance organisations increase CSAT while decrease costs

  • Guy Redmill: Speaking at the Customer and User Experience Expo

    Guy Redmill

    VoIPstudio


    Is my business too small for a contact centre?

  • Eduardo Miller: Speaking at the Customer and User Experience Expo

    Eduardo Miller

    Sytel Ltd


    Joined-up Systems, Joined-up Journeys

  • Jaymie Smith: Speaking at the Customer and User Experience Expo

    Jaymie Smith

    FLG (The B2C CRM)


    Is your business truly ‘open’?

  • Lenore Brown: Speaking at the Customer and User Experience Expo

    Lenore Brown

    Haven Claims


    How adopting elearning has positively affected ROI for Haven Claims in just 12 months

  • Morgan de Ruiter: Speaking at the Customer and User Experience Expo

    Morgan de Ruiter

    JPL Telecom Limited


    The end of Contact Centre headsets as we know it

  • Jonathan Sharp: Speaking at the Customer and User Experience Expo

    Jonathan Sharp

    Britannic Technologies


    How Digital Transformation Reduces Costs & Improves Customer Experience

  • Priya Iyer: Speaking at the Customer and User Experience Expo

    Priya Iyer

    Vee24


    5 Ways to Enhance Your Customer Experience with Live Chat Engagement

  • Christian Colding: Speaking at the Customer and User Experience Expo

    Christian Colding

    Dixa


    The Anatomy of Friendships: Building authentic connections with your customers

  • John Keane: Speaking at the Customer and User Experience Expo

    John Keane

    Veritone


    Spotlight on Audio Communication Compliance for Call and Contact Centers

  • Vikas Bhambri: Speaking at the Customer and User Experience Expo

    Vikas Bhambri

    Kustomer


    Customer Friendships

  • Thomas Rødseth: Speaking at the Customer and User Experience Expo

    Thomas Rødseth

    Puzzel


    The Dream Contact Centre: Seamless Integration, Seamless Customer Service

  • Mike Routledge: Speaking at the Customer and User Experience Expo

    Mike Routledge

    Intuitive Learning Limited


    Effective Learning Techniques in a digital world

  • Richard Pennington: Speaking at the Customer and User Experience Expo

    Richard Pennington

    4net Technologies Ltd


    Transforming customer experience through innovative use of technology

  • Alex Allan: Speaking at the Customer and User Experience Expo

    Alex Allan

    Business Systems UK


    The Future of Workforce Blending

  • Dimitris Vassos: Speaking at the Customer and User Experience Expo

    Dimitris Vassos

    Omilia


    How Conversational AI impacts customer Self-Service - Case studies

  • Martijn Zuiderbaan: Speaking at the Customer and User Experience Expo

    Martijn Zuiderbaan

    PAteam


    Lets get real

  • Fran Fish: Speaking at the Customer and User Experience Expo

    Fran Fish

    Mazaru


    AI: 7 conversation rules that boost satisfaction and cut contact

  • Sally Greenaway & David Richardson: Speaking at the Customer and User Experience Expo

    Sally Greenaway & David Richardson

    Premier CX


    Music – What is it Good For….???

  • Ted Hunting: Speaking at the Customer and User Experience Expo

    Ted Hunting

    Bright Pattern


    Keys for Effortless, Personal Omnichannel CX

  • Mark Oppermann: Speaking at the Customer and User Experience Expo

    Mark Oppermann

    Webio


    New Channels, AI & Chatbots – Essentials you need to know

  • Mark Donnelly: Speaking at the Customer and User Experience Expo

    Mark Donnelly

    Rank Group in partnership with Ultracomms


    Better conversations start with the right data and technology

  • Sam Boyle: Speaking at the Customer and User Experience Expo

    Sam Boyle

    Inbenta


    The Future of Intelligent Customer Service

  • Mercedes Barbuti: Speaking at the Customer and User Experience Expo

    Mercedes Barbuti

    Diabolocom


    Augmented customer interactions: data at the heart of your contact centre.

  • Emma Skygebjerg: Speaking at the Customer and User Experience Expo

    Emma Skygebjerg

    Loxysoft


    Playbook - offering you Realtime, Control and Action in WFM

  • Erik Pfannmöller: Speaking at the Customer and User Experience Expo

    Erik Pfannmöller

    Solvemate


    Towards a Chatbot Taxonomy

  • Edward Winfield: Speaking at the Customer and User Experience Expo

    Edward Winfield

    Content Guru


    Agents & Automation: Enhanced Omni-Channel Customer Engagement

  • Stuart Knight & Jitender Singh: Speaking at the Customer and User Experience Expo

    Stuart Knight & Jitender Singh

    Conduit Global


    Transforming CX - from a back-office function to boardroom priority

  • Simon Beeching: Speaking at the Customer and User Experience Expo

    Simon Beeching

    Syntec CardEasy


    Securing card payments in call centres, whilst improving customer experience

  • Andreï Sochala: Speaking at the Customer and User Experience Expo

    Andreï Sochala

    Aircall


    User-Friendly Software: A Hidden Key to Call Center Agent Performance

  • Ross Sleight: Speaking at the Customer and User Experience Expo

    Ross Sleight

    identeco


    Data as the catalyst for Digital Transformation

  • Stuart Dorman, Chief Innovation Officer at Sabio: Speaking at the Customer and User Experience Expo

    Stuart Dorman, Chief Innovation Officer at Sabio

    Sabio


    Staying Ahead of the Game

  • Colm Maguire: Speaking at the Customer and User Experience Expo

    Colm Maguire

    OptiOp (At the touch of a button Ltd)


    Driving value with quality monitoring

  • Frank Sherlock: Speaking at the Customer and User Experience Expo

    Frank Sherlock

    CallMiner


    The Paradigm Shift to Automated QA and Real-Time Feedback

  • Steve Powell and Tony Burgess: Speaking at the Customer and User Experience Expo

    Steve Powell and Tony Burgess

    Atos Worldline & Unify


    Re-humanising the contact centre

  • James Wilson: Speaking at the Customer and User Experience Expo

    James Wilson

    SmartAgent


    Using Amazon Connect to turbo charge your Contact Centre

  • Dina Margalit: Speaking at the Customer and User Experience Expo

    Dina Margalit

    Membit


    HI (Hybrid Intelligence) in the Customer Service World

  • Gijs Geurts: Speaking at the Customer and User Experience Expo

    Gijs Geurts

    Anywhere365.io


    Anywhere365 Contact Center for Dynamics 365

  • Martin Ratolístka: Speaking at the Customer and User Experience Expo

    Martin Ratolístka

    Kiwi


    The Dilemma of Customer Service Automation: Make or Buy?

  • Andrew Skipsey: Speaking at the Customer and User Experience Expo

    Andrew Skipsey

    M12 Solutions


    Connected Properly? Real Single Source? The Reality is revealed!

  • Elena Volozova: Speaking at the Customer and User Experience Expo

    Elena Volozova

    Zadarma


    Keeping connection offline: 4 ways to increase sales with communications

  • Ben Rafferty: Speaking at the Customer and User Experience Expo

    Ben Rafferty

    Semafone


    New PCI DSS Guidance – How will this impact Contact Centres?

  • Oli White: Speaking at the Customer and User Experience Expo

    Oli White

    Sesui Cloud Communications


    Come see the Big Fight - Artificial Intelligence v Actual Intelligence

  • Rosie Washbourne: Speaking at the Customer and User Experience Expo

    Rosie Washbourne

    RMG Networks


    The Art of Visualising the Right KPI

  • Steve Prodger, CRO, SmartAction: Speaking at the Customer and User Experience Expo

    Steve Prodger, CRO, SmartAction

    SmartAction


    The Top 5 Use Cases for AI-Powered Virtual Agents

  • James Cadman: Speaking at the Customer and User Experience Expo

    James Cadman

    Luware


    The Power of Microsoft Teams Collaboration in Customer Service

  • Piergiorgio Vittori: Speaking at the Customer and User Experience Expo

    Piergiorgio Vittori

    Spitch AG


    Crossing the abyss, how a Bot can substitute an IVR

  • Ashley Burton: Speaking at the Customer and User Experience Expo

    Ashley Burton

    Eckoh Ltd


    How Omni Channel Solutions can really underpin Web Self Service

  • Tom Harwood: Speaking at the Customer and User Experience Expo

    Tom Harwood

    Aeriandi Ltd


    Your old call recordings may be a ticking time bomb

  • Andrew McMillan: Speaking at the Customer and User Experience Expo

    Andrew McMillan

    Independent Speaking for Aspect Software


    Truly Memorable Customer Experience

  • Tony Smith: Speaking at the Customer and User Experience Expo

    Tony Smith

    PCI Pal


    How consumer demand is driving compliance

  • Catherine Havasi: Speaking at the Customer and User Experience Expo

    Catherine Havasi

    Luminoso Technologies, Inc.


    How Are Companies Using AI to Improve Customer Experience

  • David Cousins: Speaking at the Customer and User Experience Expo

    David Cousins

    Twilio


    Customising your Contact Center with Twilio Flex

  • Raj Wadhwani: Speaking at the Customer and User Experience Expo

    Raj Wadhwani

    ContactCenterWorld.com - Global Association


    Best Practices Ideas for contact centres from around the world

  • Nicola Collister: Speaking at the Customer and User Experience Expo

    Nicola Collister

    Woven


    Cost is killing innovation: time for a new service reality?

  • Dr Jay van Zyl & Werner Tenten: Speaking at the Customer and User Experience Expo

    Dr Jay van Zyl & Werner Tenten

    Genii Ai


    Happy Ai: Predicting customer demand & applied cases making us smile

  • Lewis Graham: Speaking at the Customer and User Experience Expo

    Lewis Graham

    jtel GmbH


    Own your processes in the contact center environment using APIs