The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

  • Nienke Ris: Speaking at the Customer and User Experience Expo

    Nienke Ris

    Customer Experience Lead Modern Workplace – Western Europe HQ - Microsoft


    The Importance of an Innovative Culture For Success

  • Dr Peter Brooks: Speaking at the Customer and User Experience Expo

    Dr Peter Brooks

    Chief Behavioural Scientist - Barclays


    Taking behavioural science from parlour games to intelligent design

  • NIKKI PATEL: Speaking at the Customer and User Experience Expo

    NIKKI PATEL

    SENIOR ADVISOR AND CLINICIAN - CARBYNE


    Delivering next generation communication systems for emergency care

  • Nick King: Speaking at the Customer and User Experience Expo

    Nick King

    Insight Director - AutoTrader


    The future of retailing. Is it all going online?

  • David Ruiz: Speaking at the Customer and User Experience Expo

    David Ruiz

    CX & Design Director - e.Voyageurs SNCF


    A trip from commodity improvement to emotionally engaged experiences

  • Martin Newman: Speaking at the Customer and User Experience Expo

    Martin Newman

    The Consumer Champion - The Customer First Group


    Changing consumer behaviour and how to adapt your business to be truly customer centric

  • Doron Gower: Speaking at the Customer and User Experience Expo

    Doron Gower

    Chief Solution Architect - KMS Lighthouse


    How Do You Ensure Your Customers Get the Answers They Need?

  • Oyin Bamgbose: Speaking at the Customer and User Experience Expo

    Oyin Bamgbose

    Head of Sales - ResponseTap


    Forget marginal gains, learn how to increase sales conversions by 48%

  • Celia Felgate: Speaking at the Customer and User Experience Expo

    Celia Felgate

    Director - Fresh Nous Limited


    Hidden insights that reveal what customers really need and want

  • Maryana Lemak and My-Lan Mary: Speaking at the Customer and User Experience Expo

    Maryana Lemak and My-Lan Mary

    CUX Designers - in-Tact


    The benefits of shadowing in UX projects

  • Rob Nash & Farrukh Iftikhar: Speaking at the Customer and User Experience Expo

    Rob Nash & Farrukh Iftikhar

    CEO & Sales Director - 4 Roads & Verint


    Welcome to the Age of Convenience

  • Andrea Parle: Speaking at the Customer and User Experience Expo

    Andrea Parle

    Managing Director - TVR Media Ltd


    Increased Sales and Customer Service for less than a Coffee

  • Carl Fryer: Speaking at the Customer and User Experience Expo

    Carl Fryer

    Senior Account Manager - Testbirds


    Customer Experience – The Neverending Story of Evaluation and Improvement

  • Mark Horwood: Speaking at the Customer and User Experience Expo

    Mark Horwood

    CEO - Captivate Connect


    Measure, Analyse and Improve Business CX – simply and affordably.

  • Vladimir Stritesky: Speaking at the Customer and User Experience Expo

    Vladimir Stritesky

    Business Development Manager - Cortex a.s.


    Using more solutions for customer program? Merge them or perish!

  • Nick Millward: Speaking at the Customer and User Experience Expo

    Nick Millward

    VP of Europe - mGage


    RCS Messaging: How to Transform Customer Engagement

  • Vladimir Bartl: Speaking at the Customer and User Experience Expo

    Vladimir Bartl

    Business Development - Smartlook


    Do you really need to cure the pain?

  • Rhodri Williams: Speaking at the Customer and User Experience Expo

    Rhodri Williams

    Head of Digital - WebBox Digital


    20 Simple Tips to Drastically Improve Your Website User Experience

  • Duncan Thomas: Speaking at the Customer and User Experience Expo

    Duncan Thomas

    CEO - Pomegranate


    Preparing for the changing world of digital personalisation.

  • Sam Clark: Speaking at the Customer and User Experience Expo

    Sam Clark

    CEO - Conjure


    The changing landscape of automotive UX

  • Suvi Lindfors: Speaking at the Customer and User Experience Expo

    Suvi Lindfors

    Founder - Lumoa


    Create customer first culture with actionable insights

  • Mikael da Costa: Speaking at the Customer and User Experience Expo

    Mikael da Costa

    Founder & CEO - Leadoo


    Why 99% of your website visitors don't convert and how to fix it with better UX?

  • Martin Powton: Speaking at the Customer and User Experience Expo

    Martin Powton

    Marketing Manager - Wizu


    Combining Conversational Surveys and Journey Maps To Improve Customer Experience

  • Michael Steingress: Speaking at the Customer and User Experience Expo

    Michael Steingress

    Head of Partnerships & Sales - More than Metrics


    Journey Map Operations TM – A customer centric management tool for organisations

  • Dr Jon Dodd: Speaking at the Customer and User Experience Expo

    Dr Jon Dodd

    Managing Director - Bunnyfoot


    Stand on the shoulders of design and creative giants - benefit from established Design and UX principles.

  • Kailas Elmer: Speaking at the Customer and User Experience Expo

    Kailas Elmer

    Experience Director - Pomegranate


    Is "CRO" bullshit or a serious weapon?

  • Benjamin Vaughan: Speaking at the Customer and User Experience Expo

    Benjamin Vaughan

    CEO - Disciple


    The rise of the Passion Economy and its impact on CX

  • Dr Nicola J. Millard: Speaking at the Customer and User Experience Expo

    Dr Nicola J. Millard

    Head of Insight & Futures - BT


    The Autonomous Customer 2020: trends shaping your future customer experience

  • Dave Thomson: Speaking at the Customer and User Experience Expo

    Dave Thomson

    Solution Engineer – Salesforce for Service - Salesforce


    The New Age of Human-Centric Service

  • Daniel Ord: Speaking at the Customer and User Experience Expo

    Daniel Ord

    Founder - OmniTouch International


    How to make your Contact Centre Agents more Productive

  • Steve Powell and Nerys Corfield: Speaking at the Customer and User Experience Expo

    Steve Powell and Nerys Corfield

    Head of Sales Contact Centre Solutions UK&I & Contact Centre Consultant - Atos


    5 Top Tips for Investing in Contact Centre Technology

  • John Finch: Speaking at the Customer and User Experience Expo

    John Finch

    AVP Product Marketing Contact Centre - RingCentral


    How to deliver an Effortless Customer Experience

  • Natalie Keightley: Speaking at the Customer and User Experience Expo

    Natalie Keightley

    Marketing Director - Avaya


    From Contact Centre to Experience Centre

  • Zack Taylor: Speaking at the Customer and User Experience Expo

    Zack Taylor

    Director Strategic Communications, Cisco Contact Centre - Cisco


    Yesterday and Today, The Future of Your Contact Centre

  • Dominique Pfeffer and Shameem Smillie: Speaking at the Customer and User Experience Expo

    Dominique Pfeffer and Shameem Smillie

    Contact Center AI Partner Lead & Mitel Contact Centre Sales Lead - Mitel and Google


    Using the power of Google Cloud CCAI to transform your CX

  • Venky Krishnaswamy: Speaking at the Customer and User Experience Expo

    Venky Krishnaswamy

    Chief Executive Officer - Koopid


    Conversational AI and the future of customer service

  • Phil Hagen: Speaking at the Customer and User Experience Expo

    Phil Hagen

    Founder & CEO - SalesMatch Ltd


    Understanding and Managing Agent Attrition through Behavioural Assessments

  • Roberto Rivero and Madhur Agrawal: Speaking at the Customer and User Experience Expo

    Roberto Rivero and Madhur Agrawal

    Senior Advisor and VP of Sales - Enterprise Bot


    Chat bots: ROI and Success Stories

  • Ian Colville: Speaking at the Customer and User Experience Expo

    Ian Colville

    Product Manager - Aculab PLC


    Ten reasons to deploy voice biometrics

  • Ted Hunting: Speaking at the Customer and User Experience Expo

    Ted Hunting

    Senior Vice President of Marketing - Bright Pattern


    Creating and Measuring Great Omnichannel Journeys

  • Mark Conway & Lloyd Schaverien: Speaking at the Customer and User Experience Expo

    Mark Conway & Lloyd Schaverien

    Founder & Recruitment Manager - Contact Centre Partners


    Interactive Q&A Discussing Candidate Experience, Recruitment Strategy & Market Conditions

  • Gilsi Sigvaldason: Speaking at the Customer and User Experience Expo

    Gilsi Sigvaldason

    CRO - CrankWheel


    How to shorten sales cycles by screen sharing earlier

  • Adi Toppol: Speaking at the Customer and User Experience Expo

    Adi Toppol

    Chief Operating Officer & General Manager EMEA - Jacada


    5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

  • David Mackenzie: Speaking at the Customer and User Experience Expo

    David Mackenzie

    Product Innovation Lead - JT Global


    Pay as you go Contact Centres: the new paradigm for 2020

  • Stephen Kennedy: Speaking at the Customer and User Experience Expo

    Stephen Kennedy

    Director of Solutions Strategy - eGain


    Contact Centre AI: Proven Use-Cases and At-Scale Success Stories

  • Danny Singer: Speaking at the Customer and User Experience Expo

    Danny Singer

    CEO - Noetica


    Life isn’t always fair: New technology for your unfair advantage

  • Paul Morris: Speaking at the Customer and User Experience Expo

    Paul Morris

    Senior Business Development Manager - Phonexia


    Phonexia Voice Verify voice biometrics solution. Your client's voice is enough

  • Richard Kenny: Speaking at the Customer and User Experience Expo

    Richard Kenny

    Senior Product Marketing Manager, Contact Centre - Poly


    Send your best employees home

  • Alistair Mearns: Speaking at the Customer and User Experience Expo

    Alistair Mearns

    Solutions Consultant, EMEA - Verint


    Global Research Study - Engagement in the Always-on Era

  • Jordan Edmunds: Speaking at the Customer and User Experience Expo

    Jordan Edmunds

    Business Development Manager - Zing Dev Ltd


    Build vs Buy: Knowing what's right for your organisation.

  • Jason Shave: Speaking at the Customer and User Experience Expo

    Jason Shave

    Solution Sales - X2o Media


    Virtually, Together. Challenging the way we work & learn, removing distance barriers.

  • James Cadman: Speaking at the Customer and User Experience Expo

    James Cadman

    Head of Professional Services UK - Luware


    Customer service with Microsoft Teams – roadblocks, experiences and customer successes

  • Jonathan Sharp: Speaking at the Customer and User Experience Expo

    Jonathan Sharp

    Sales & Marketing Director - Britannic Technologies


    Improving Customer Experience and Minimising Costs with Contact Centre 4.0

  • Marcin Szymanski: Speaking at the Customer and User Experience Expo

    Marcin Szymanski

    Chief Sales Officer - XM Reality


    Transforming call and help centers around the world with XMReality Remote Guidance fully integrated into your ticketing system

  • Nick Beardsley & Laithwaite’s Wine: Speaking at the Customer and User Experience Expo

    Nick Beardsley & Laithwaite’s Wine

    Enterprise Cloud Director - Olive Communications


    Laithwaite’s Wine and the digitally savvy consumer - Live Case Study

  • Martin Teasdale: Speaking at the Customer and User Experience Expo

    Martin Teasdale

    Quality Solutions Director - BPA Quality


    Maximising your Contact Centres Quality function

  • Trevor J Geraghty: Speaking at the Customer and User Experience Expo

    Trevor J Geraghty

    Owner - Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Reetu Kainulainen: Speaking at the Customer and User Experience Expo

    Reetu Kainulainen

    CEO - Ultimate.ai


    Augment, do not Replace

  • Arnaud Cave: Speaking at the Customer and User Experience Expo

    Arnaud Cave

    Marketing Director - Kiamo


    Beyond digital CX myths : what do customers really expect from contact centres ?

  • David Cousins: Speaking at the Customer and User Experience Expo

    David Cousins

    Solutions Sales Specialist - Twilio


    Augmenting your Contact Centre for success with Twilio Flex

  • Pierce Buckley: Speaking at the Customer and User Experience Expo

    Pierce Buckley

    CEO - babelforce


    Just do what the caller wants fast! Why so hard?

  • Jitender Singh: Speaking at the Customer and User Experience Expo

    Jitender Singh

    Cloud Sales and Solutions - Conduit Global


    Transforming customer centric experiences for the changing paradigms

  • Hugh James: Speaking at the Customer and User Experience Expo

    Hugh James

    CTO - PCI Pal


    The Evolution of Digital Payment in Contact Centres

  • James Wilson: Speaking at the Customer and User Experience Expo

    James Wilson

    Director - Mission Labs


    Contact Centre AI/ML in the real world, with Amazon Connect

  • Tonio Meier and Marco Pejeroni: Speaking at the Customer and User Experience Expo

    Tonio Meier and Marco Pejeroni

    CEO guuru and Head of CRM & Quality Assurance, NOW TV Italy - guuru


    How NOW TV achieves superior NPS by combining community and AI

  • Mike Routledge: Speaking at the Customer and User Experience Expo

    Mike Routledge

    Director - Intuitive Learning Ltd


    Effective Learning Techniques in a Digital World

  • Chris Scutt: Speaking at the Customer and User Experience Expo

    Chris Scutt

    Contact Centre Specialist - Avaya


    Connecting the Agent Workspace: The Key to Satisfaction

  • John Hardick: Speaking at the Customer and User Experience Expo

    John Hardick

    Workforce Engagement Specialist - Avaya


    Bridging the Man/Machine Divide

  • Jeff Hopper: Speaking at the Customer and User Experience Expo

    Jeff Hopper

    VP Client Services - LumenVox


    Using Voice Biometrics in the Contact Center: A Primer

  • Claus Lorenz: Speaking at the Customer and User Experience Expo

    Claus Lorenz

    CEO - Project Partners Management GmbH


    Verification of identity and identification documents by artificial intelligence

  • Darren Beck: Speaking at the Customer and User Experience Expo

    Darren Beck

    Business Development Director - Telcoswitch


    Running a Compliant Contact Centre: Tools for Success

  • Sean Taylor: Speaking at the Customer and User Experience Expo

    Sean Taylor

    CEO - Content Guru


    The Latest Trends in Customer Engagement and Experience

  • Richard Manthorpe: Speaking at the Customer and User Experience Expo

    Richard Manthorpe

    Product Director - Content Guru


    AI in the Contact Centre: Machine Agents & Machine Assistance

  • Abhijit More: Speaking at the Customer and User Experience Expo

    Abhijit More

    Head of Marketing - MSG91


    Simplifying Communications with Personalisation

  • Ashley Burton: Speaking at the Customer and User Experience Expo

    Ashley Burton

    Head of Product - Eckoh UK Ltd


    Will today's trends shape the future of your contact centre?

  • Chris Key and Diego Gosmar: Speaking at the Customer and User Experience Expo

    Chris Key and Diego Gosmar

    Hostcomm and XCALLY


    Artificial Intelligence and Machine Learning in the Contact Centre: Beyond Misconceptions

  • Anthony Gray: Speaking at the Customer and User Experience Expo

    Anthony Gray

    Director - Maximise IT


    Evolution of the Call & Contact Centre To meet the demands of Gen Z

  • Kris Costello: Speaking at the Customer and User Experience Expo

    Kris Costello

    Commercial Director - FastDox


    Reduce cost to your business & increase productivity with FastDox

  • Nicola Jordaan: Speaking at the Customer and User Experience Expo

    Nicola Jordaan

    Head of Operations - Genii Ai


    Case Study: 'Deep Customer Analytics to improve Service, Sales and Collections'

  • Russell Bigg: Speaking at the Customer and User Experience Expo

    Russell Bigg

    Director, EMEA Channel - DialPad


    Making Smarter Calls

  • Shameem Smillie: Speaking at the Customer and User Experience Expo

    Shameem Smillie

    Mitel Contact Centre Sales Lead - Mitel


    Understand your customer interactions to deliver a truly personalised CX

  • Adam Taylor: Speaking at the Customer and User Experience Expo

    Adam Taylor

    Managing Director - Vericall


    Adopting a Customer Obsessed mindset on the frontline

  • Alex Fleming: Speaking at the Customer and User Experience Expo

    Alex Fleming

    Product Marketing Manager - Speechmatics


    Voice Technology Can Save the Contact Center

  • Megan Cane: Speaking at the Customer and User Experience Expo

    Megan Cane

    Head of Data Privacy - iCaaS GDPR Management


    Win higher close rates through compliance

  • Glen Blow and Alex Ayers: Speaking at the Customer and User Experience Expo

    Glen Blow and Alex Ayers

    CTO (Cirrus) and Sales Director (Gamma) - Cirrus and Gamma


    Solving the PCI Payment Challenge for Today's Modern Contact Centre.

  • Emma Harvey: Speaking at the Customer and User Experience Expo

    Emma Harvey

    Workforce Optimisation & Voice/Multi-Channel Recording Expert - Business Systems (UK) Ltd


    Making Call Recordings Sexy and Safe – what's not to like?

  • Garry Ovenell: Speaking at the Customer and User Experience Expo

    Garry Ovenell

    Employee Engagement: The Secret Ingredient Your CX is Missing - Talkdesk


    Employee Engagement: The Secret Ingredient Your CX is Missing

  • Stephanie Plante: Speaking at the Customer and User Experience Expo

    Stephanie Plante

    Marketing Specialist - QuestBlue


    Why the SMS Industry is a Tech Gold Mine