The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

  • Doron Gower: Speaking at the Customer and User Experience Expo

    Doron Gower

    Chief Solution Architect - KMS Lighthouse


    How Do You Ensure Your Customers Get the Answers They Need?

  • Rob Nash & Farrukh Iftikhar: Speaking at the Customer and User Experience Expo

    Rob Nash & Farrukh Iftikhar

    CEO & Sales Director - 4 Roads & Verint


    Welcome to the Age of Convenience

  • Carl Fryer: Speaking at the Customer and User Experience Expo

    Carl Fryer

    Senior Account Manager - Testbirds


    Customer Experience – The Neverending Story of Evaluation and Improvement

  • Celia Felgate: Speaking at the Customer and User Experience Expo

    Celia Felgate

    Director - Fresh Nous Limited


    Hidden insights that reveal what customers really need and want

  • Mark Horwood: Speaking at the Customer and User Experience Expo

    Mark Horwood

    CEO - Captivate Connect


    Measure, Analyse and Improve Business CX – simply and affordably.

  • Vladimir Stritesky: Speaking at the Customer and User Experience Expo

    Vladimir Stritesky

    Business Development Manager - Cortex a.s.


    Using more solutions for customer program? Merge them or perish!

  • Nick Millward: Speaking at the Customer and User Experience Expo

    Nick Millward

    VP of Europe - mGage


    RCS Messaging: How to Transform Customer Engagement

  • Vladimir Bartl: Speaking at the Customer and User Experience Expo

    Vladimir Bartl

    Business Development - Smartlook


    Do you really need to cure the pain?

  • Andrea Parle: Speaking at the Customer and User Experience Expo

    Andrea Parle

    Managing Director - TVR Media Ltd


    Increased Sales and Customer Service for less than a Coffee

  • Rhodri Williams: Speaking at the Customer and User Experience Expo

    Rhodri Williams

    Head of Digital - WebBox Digital


    20 Simple Tips to Drastically Improve Your Website User Experience

  • Duncan Thomas: Speaking at the Customer and User Experience Expo

    Duncan Thomas

    CEO - Pomegranate


    Preparing for the changing world of digital personalisation.

  • Sam Clark: Speaking at the Customer and User Experience Expo

    Sam Clark

    CEO - Conjure


    The changing landscape of automotive UX

  • Maryana Lemak and My-Lan Mary: Speaking at the Customer and User Experience Expo

    Maryana Lemak and My-Lan Mary

    CUX Designers - in-Tact


    The benefits of shadowing in UX projects

  • Suvi Lindfors: Speaking at the Customer and User Experience Expo

    Suvi Lindfors

    Founder - Lumoa


    Create customer first culture with actionable insights

  • Mikael da Costa: Speaking at the Customer and User Experience Expo

    Mikael da Costa

    Founder & CEO - Leadoo


    Why 99% of your website visitors don''''''''t convert and how to fix it with better UX?

  • Martin Powton: Speaking at the Customer and User Experience Expo

    Martin Powton

    Marketing Manager - Wizu


    Combining Conversational Surveys and Journey Maps To Improve Customer Experience

  • Michael Steingress: Speaking at the Customer and User Experience Expo

    Michael Steingress

    Head of Partnerships & Sales - More than Metrics


    Journey Map Operations TM – A customer centric management tool for organisations

  • Oyin Bamgbose: Speaking at the Customer and User Experience Expo

    Oyin Bamgbose

    Head of Sales - ResponseTap


    Forget marginal gains, learn how to increase sales conversions by 48%

  • Dr Nicola J. Millard: Speaking at the Customer and User Experience Expo

    Dr Nicola J. Millard

    BT


    The Autonomous Customer 2020: trends shaping your future customer experience

  • Dave Thomson: Speaking at the Customer and User Experience Expo

    Dave Thomson

    Solution Engineer – Salesforce for Service - Salesforce


    The New Age of Human-Centric Service

  • Daniel Ord: Speaking at the Customer and User Experience Expo

    Daniel Ord

    OmniTouch International


    How to make your Contact Centre Agents more Productive

  • John Finch: Speaking at the Customer and User Experience Expo

    John Finch

    AVP Product Marketing Contact Centre - RingCentral


    How to deliver an Effortless Customer Experience

  • Natalie Keightley: Speaking at the Customer and User Experience Expo

    Natalie Keightley

    Marketing Director - Avaya


    From Contact Centre to Experience Centre

  • Phil Hagen: Speaking at the Customer and User Experience Expo

    Phil Hagen

    Founder & CEO - SalesMatch Ltd


    Understanding and Managing Agent Attrition through Behavioural Assessments

  • Ian Colville: Speaking at the Customer and User Experience Expo

    Ian Colville

    Product Manager - Aculab PLC


    Ten reasons to deploy voice biometrics

  • Ted Hunting: Speaking at the Customer and User Experience Expo

    Ted Hunting

    Senior Vice President of Marketing - Bright Pattern


    Creating and Measuring Great Omnichannel Journeys

  • Mark Conway & Lloyd Schaverien: Speaking at the Customer and User Experience Expo

    Mark Conway & Lloyd Schaverien

    Founder & Recruitment Manager - Contact Centre Partners


    Interactive Q&A Discussing Candidate Experience, Recruitment Strategy & Market Conditions

  • Gilsi Sigvaldason: Speaking at the Customer and User Experience Expo

    Gilsi Sigvaldason

    CRO - CrankWheel


    How to shorten sales cycles by screen sharing earlier

  • Adi Toppol: Speaking at the Customer and User Experience Expo

    Adi Toppol

    Chief Operating Officer & General Manager EMEA - Jacada


    5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

  • David Mackenzie: Speaking at the Customer and User Experience Expo

    David Mackenzie

    Product Innovation Lead - JT Global


    Pay as you go Contact Centres: the new paradigm for 2020

  • Stephen Kennedy: Speaking at the Customer and User Experience Expo

    Stephen Kennedy

    Director of Solutions Strategy - eGain


    Contact Centre AI: Proven Use-Cases and At-Scale Success Stories

  • Danny Singer: Speaking at the Customer and User Experience Expo

    Danny Singer

    CEO - Noetica


    Life isn’t always fair: New technology for your unfair advantage

  • Paul Morris: Speaking at the Customer and User Experience Expo

    Paul Morris

    Senior Business Development Manager - Phonexia


    PHONEXIA VOICE VERIFY VOICE BIOMETRICS SOLUTION. YOUR CLIENT ‘S WORD IS ENOUGH

  • Richard Kenny: Speaking at the Customer and User Experience Expo

    Richard Kenny

    Senior Product Marketing Manager, Contact Centre - Poly


    Send your best employees home

  • Venky Krishnaswamy: Speaking at the Customer and User Experience Expo

    Venky Krishnaswamy

    Chief Executive Officer - Koopid


    Conversational AI and the future of customer service

  • Alistair Mearns: Speaking at the Customer and User Experience Expo

    Alistair Mearns

    Solutions Consultant, EMEA - Verint


    Global Research Study - Engagement in the Always-on Era

  • Jordan Edmunds: Speaking at the Customer and User Experience Expo

    Jordan Edmunds

    Business Development Manager - Zing Dev Ltd


    Build vs Buy: Knowing what''s right for your organisation.

  • Jason Shave: Speaking at the Customer and User Experience Expo

    Jason Shave

    Solution Sales - X2o Media


    Virtually, Together. Challenging the way we work & learn, removing distance barriers.

  • James Cadman: Speaking at the Customer and User Experience Expo

    James Cadman

    Head of Professional Services UK - Luware


    Customer service with Microsoft Teams – roadblocks, experiences and customer successes

  • Jonathan Sharp: Speaking at the Customer and User Experience Expo

    Jonathan Sharp

    Sales & Marketing Director - Britannic Technologies


    Improving Customer Experience and Minimising Costs with Contact Centre 4.0

  • Marcin Szymanski: Speaking at the Customer and User Experience Expo

    Marcin Szymanski

    Chief Sales Officer - XM Reality


    Transforming call and help centers around the world with XMReality Remote Guidance fully integrated into your ticketing system

  • Nick Beardsley & Laithwaite’s Wine: Speaking at the Customer and User Experience Expo

    Nick Beardsley & Laithwaite’s Wine

    Enterprise Cloud Director - Olive Communications


    Laithwaite’s Wine and the digitally savvy consumer - Live Case Study

  • Martin Teasdale: Speaking at the Customer and User Experience Expo

    Martin Teasdale

    Quality Solutions Director - BPA Quality


    Maximising your Contact Centres Quality function

  • Trevor J Geraghty: Speaking at the Customer and User Experience Expo

    Trevor J Geraghty

    Owner - Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Reetu Kainulainen: Speaking at the Customer and User Experience Expo

    Reetu Kainulainen

    CEO - Ultimate.ai


    Augment, do not Replace

  • Arnaud Cave: Speaking at the Customer and User Experience Expo

    Arnaud Cave

    Marketing Director - Kiamo


    Beyond digital CX myths : what do customers really expect from contact centres ?

  • David Cousins: Speaking at the Customer and User Experience Expo

    David Cousins

    Solutions Sales Specialist - Twilio


    Augmenting your Contact Centre for success with Twilio Flex

  • Pierce Buckley: Speaking at the Customer and User Experience Expo

    Pierce Buckley

    CEO - babelforce


    Just do what the caller wants fast! Why so hard?

  • Roberto Rivero and Madhur Agrawal: Speaking at the Customer and User Experience Expo

    Roberto Rivero and Madhur Agrawal

    Senior Advisor and VP of Sales - Enterprise Bot


    Chat bots: ROI and Success Stories

  • Jitender Singh: Speaking at the Customer and User Experience Expo

    Jitender Singh

    Cloud Sales and Solutions - Conduit Global


    Transforming customer centric experiences for the changing paradigms

  • Hugh James: Speaking at the Customer and User Experience Expo

    Hugh James

    CTO - PCI Pal


    The Evolution of Digital Payment in Contact Centres

  • James Wilson: Speaking at the Customer and User Experience Expo

    James Wilson

    Director - Mission Labs


    Contact Centre AI/ML in the real world, with Amazon Connect

  • Tonio Meier and Marco Pejeroni: Speaking at the Customer and User Experience Expo

    Tonio Meier and Marco Pejeroni

    CEO guuru and Head of CRM & Quality Assurance, NOW TV Italy - guuru


    How NOW TV achieves superior NPS by combining community and AI

  • Mike Routledge: Speaking at the Customer and User Experience Expo

    Mike Routledge

    Director - Intuitive Learning Ltd


    Effective Learning Techniques in a Digital World

  • Chris Scutt: Speaking at the Customer and User Experience Expo

    Chris Scutt

    Contact Centre Specialist - Avaya


    Connecting the Agent Workspace: The Key to Satisfaction

  • John Hardick: Speaking at the Customer and User Experience Expo

    John Hardick

    Workforce Engagement Specialist - Avaya


    Bridging the Man/Machine Divide

  • Jeff Hopper: Speaking at the Customer and User Experience Expo

    Jeff Hopper

    VP Client Services - LumenVox


    Using Voice Biometrics in the Contact Center – A Primer