Catherine Havasi
Luminoso Technologies, Inc.
How Are Companies Using AI to Improve Customer Experience
The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback. With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights.
Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.