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27 & 28 MARCH 2019


Daniel Ord: Speaking at the Customer and User Experience Expo

Daniel Ord

Founder  -  OmniTouch International

What kind of experience does your Contact Centre deliver?

Some Contact Centres have had a hard time raising the bar on their quality standards. But the days of saying a Customer’s name 3 times and thinking that your service is great are over.

Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to bring home the point that it may be time to reinvent your approach to quality as well as provide practical suggestions to do just that.

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