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18 & 19 MARCH 2020


Dave Thomson: Speaking at the Customer and User Experience Expo

Dave Thomson

Principal Solutions Engineer  -  Salesforce

Observations from 500 Contact Centre Visits over 28 Years!

Dave will reflect on his last 28 years, working with contact centres all around the world. How have the challenges and role of the contact centre changed, as technologies and customer expectations have changed? What separates the good from the great? Who are the Trailblazers? And what are contact centres doing, to meet the challenges of the next decade?

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Dave Thomson will be speaking in the following theatres: