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18 & 19 MARCH 2020


Ian Moyse: Speaking at the Customer and User Experience Expo

Ian Moyse

Natterbox Ltd

What Does It Take to Delight the 2020 Customer?

We live in a faster, always on, information rich environment where 2 clicks to make it happen is the norm. What happens when the new channels (chat, self-serve, etc) do not meet the needs of your customer. Will AI and tech alone keep your Customer Experience KPI’s and NPS scores where they need to be? Join an informative, humorous and educational session with regular keynote speaker Ian Moyse.

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Ian Moyse will be speaking in the following theatres: