The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Sally Earnshaw: Speaking at the Customer and User Experience Expo

Sally Earnshaw

Blue Sky – Experts in people change

People Power – Transforming your People and your Customers

All we hear about today is getting technology to do the work – AI, Big Data - brilliant things that will help with channel shift and personalisation. But, we’ll always need people to deliver great customer service. In the new world, every customer touchpoint, across every channel, is an opportunity to add value. Best-in-class companies are those who recognise, spending time and effort on customer conversations, combined with the right mindset and skills, drives value.

Tweet about this seminar

Sally Earnshaw will be speaking in the following theatres:

Keynote 3 - Wednesday 14.00 - 14.30: People Power – Transforming your People and your Customers