Blue Sky – Experts in people change
People Power – Transforming your People and your Customers
All we hear about today is getting technology to do the work – AI, Big Data - brilliant things that will help with channel shift and personalisation. But, we’ll always need people to deliver great customer service. In the new world, every customer touchpoint, across every channel, is an opportunity to add value. Best-in-class companies are those who recognise, spending time and effort on customer conversations, combined with the right mindset and skills, drives value.