We specialise in helping businesses maximise the benefits of the cloud in their contact centre, improving customer service and engagement, whilst reducing contact and operating costs. One of the very first UK companies to embrace Amazon Connect back in 2017 we`ve successfully deployed and extended Amazon Connect for numerous enterprise clients including JD Sports Fashion Plc, Boohoo Group Plc, First Group Plc and American Golf.
We`re an AWS Consulting Partner and official Amazon Connect partner. Our SmartAgent App complements and enhances Amazon Connect, providing a streamlined, omnichannel agent application. SmartAgent integrates with your back-end systems and software and creates a single pane of glass for agents, driving productivity, first contact resolution and reducing handling time.
We also specialise in contact deflection, channel shift and contact reduction through the deployment of AI/ML robotics across voice, chat and email channels. Our approach is focused on improving user journey, enhancing customer experience and empowering greater levels of self-service across multiple touchpoints.
Tel: 03330 505151