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ExCeL LONDON

workshop

8x8 Masterclass


Contact Centre Trends Q&A

Could your contact centre do with a health check? Are your customer engagement channels ready for the challenges ahead? 8x8’s experts will be hosting a Q&A session to help you understand if your current contact centre systems are fit for purpose, identify potential risks and explore solutions for the future.

  • An informative Q&A session shaped by you and your peers
  • Get expert opinion on Contact Centre technology solutions for everyday issues
  • Guidance for those looking to make the switch to cloud communications
  • Hear about challenges facing other businesses

Critical cloud communications business case questions

Talk of replacing existing communications with modern cloud-based solutions often meets resistance despite being more economical to maintain and upgrade than traditional on-premises systems. 8x8 offers guidance to get stakeholder buy-in through a compelling and persuasive case that executives will support, and make your business case a case for action.

  • Why should we do anything?
  • Why must we do it now?
  • Why is cloud comms right for us?
  • Getting buy-in from business stakeholders
  • Building the business case that means business

Are you network ready for the cloud?

How prepared is your business for cloud technology? 8x8 experts will share their experiences of making the transition to the cloud, the best questions to ask when choosing a new vendor and reveal the answers you should be looking for.

  • Questions you should be asking your cloud technology vendors
  • Answers you should be looking for
  • Digital transformation milestones

Why is CPaaS a game-changer?

The industry is hailing CPaaS as the key to unlocking superb omni-channel customer experiences but with all the hype surrounding the subject, it can be difficult to understand what the real opportunities are. 8x8 experts will explain how CPaaS is revolutionising customer engagement and reshaping business models for the future.

  • How is CPaaS revolutionising customer engagement?
  • What does this mean for your contact centre?
  • What is the next step in omni-channel communication?
  • WaveCell use cases

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Schedule


Wednesday

  • 11:00 to 11:45 – Contact Centre Trends Q&A, Andrew Lilley and Eamonn Wallace
  • 12:00 to 12:45 – Critical cloud communications business case questions - Andy Rawl and Mayur Pitamber
  • 13:00 to 13:45 – Are you network ready for the cloud? Eamonn Wallace
  • 14:00 to 14:45 – Why is CPaaS a game-changer? Matthew Bell
  • 15:00 to 15:45 – Contact Centre Trends Q&A, Andrew Lilley and Eamonn Wallace

Thursday

  • 11:00 to 11:45 – Contact Centre Trends Q&As Andrew Lilley and Eamonn Wallace
  • 12:00 to 12:45 – Critical cloud communications business case questions - Andy Rawl and Mayur Pitamber
  • 13:00 to 13:45 – Are you network ready for the cloud? Eamonn Wallace
  • 14:00 to 14:45 – Why is CPaaS a game-changer? Matthew Bell
  • 15:00 to 15:45 – Contact Centre Trends Q&A, Andrew Lilley and Eamonn Wallace