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ExCeL LONDON

Jerry Angrave: Speaking at the Customer and User Experience Expo

Jerry Angrave

Customer Experience Director  -  Empathyce

Using insight to strengthen your Customer Experience Programme

It’s one thing to generate feedback from customers, employees and partners. Understanding it and using it to drive action at a cultural, strategic and tactical level is quite another. In this seminar we’ll look at the pillars of a sustainable customer experience programme and how insight is used to ensure we’re focusing finite resources on the things that will drive most value for our customers and our business.

3 key delegate takeaways from session:
• The six core competencies of an effective customer experience programme
• The questions we should ask ourselves, our employees and customers to understand how well we’re doing
• How insight can be used to guide our strategic direction and operation delivery




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