Customer Experience Director
Using insight to strengthen your Customer Experience Programme
It’s one thing to generate feedback from customers, employees and partners. Understanding it and using it to drive action at a cultural, strategic and tactical level is quite another. In this seminar we’ll look at the pillars of a sustainable customer experience programme and how insight is used to ensure we’re focusing finite resources on the things that will drive most value for our customers and our business.
3 key delegate takeaways from session:
• The six core competencies of an effective customer experience programme
• The questions we should ask ourselves, our employees and customers to understand how well we’re doing
• How insight can be used to guide our strategic direction and operation delivery