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Brad Stein: Speaking at the Customer and User Experience Expo

Brad Stein

Architect  -  PolyAI

Conversational AI: Improving Customer Experience and Reducing OPEX

In a race to deploy cutting edge technology, companies have rushed into customer service automation to solve problems that never really existed.
In this seminar, we’ll look at how contact centers can deploy conversational AI technology to deliver real business benefits including a rapid increase in CSAT and NPS and a significant drop off in OpEx.

3 key delegate takeaways from session:
This talk will discuss:
• Why traditional chatbot approaches don’t deliver conversational experiences, and what better solutions there are out there for truly conversational solutions
• How to select use cases that deliver business benefits
• How call centre agents continue to play a critical part in customer service.

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