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ExCeL LONDON

Mark Horwood: Speaking at the Customer and User Experience Expo

Mark Horwood

CEO  -  Captivate Connect

Measure, Analyse and Improve Business CX – simply and affordably.

How does your business rate in the eyes of your Customers? Captivate Connect has a range of services which will collectively allow you to measure your current CX levels, analyse the data and give you a customer sentiment reading for each user within your organisation. Captivate Connect will also the customer experience. Learn how to get business intelligence for the intelligent business executive.

Three key delegate takewaways:

Learn how to listen to the “Voice of the Customer’ to measure your current CX.
Learn how to analyse this data using AI to increase CX, sales and train staff.
Learn how to add some simple things which will have an immediate effect on your business CX.

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