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ExCeL LONDON

Peter McKean: Speaking at the Customer and User Experience Expo

Peter McKean

Managing Director  -  Synthetix

How AI is Saving the Contact Centre

AI is revolutionising how we interact with our customers. Hear how AI implemented into your contact centre can help manage escalation paths, predict customer intent and automate mundane tasks to massively boost the experience for both customers and agents. These efficiencies have allowed many contact centres to scale their domestic customer service offering whilst reducing overall cost-to-serve.

Learn how AI in the contact centre can:
• Massively boost Net Promoter and CSAT scores.
• Reduce agent turnover by boosting task complexity and revealing user intent.
• Dramatically lower cost-to-serve.

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