When was the last time a phone system acted like it knew the context of your query? We all want to just achieve our goals fast. Easy to say. Yet the data shows, consumers complain that this is not what they experience. Actually it's rare!
Pierce Buckley will tackle why it is so hard and how you can make it happen more easily than ever before in enterprise call centers.
3 key session takeaways:
Effortless experiences require extracting meaning from context (i.e. data)
The major barriers here are Integrating and automating across systems
But new automation approaches allow enterprises to deploy any experience fast