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Join us for 2 days of packed content where we'll explore three primary themes with 10 sub-tracks that showcase the latest strategies, solutions, technologies and ideas for CX and Contact Centre professionals to integrate into their business plans.
Our agenda is under construction– speakers to be revealed…
Interested in joining the speaker lineup – contact us at speakers@callandcontactcentreexpo.co.uk and provide us with your session title and synopsis
The three themes
Customer Experience
With the customer at the heart of everything, you want to ensure that they’re happy every step of the way. We’ll take you through the strategies you’ll need to implement, how to resolve issues, and the emotional aspect of customer interactions.
What you can expect to learn about:
Business Strategies
Making sure your contact centre runs smoothly takes a lot of work. From making it a profit centre to creating an engaging environment for agents, there are many strategies and elements that need to be considered to optimise employee and customer interactions.
But we’ve got you covered; you’ll learn about:
Tech Innovation
We use tech for everything but knowing when to use it and what you should be using is a different question. To help optimise your contact centre, we’ll guide you through cutting-edge solutions that’ll streamline channels and optimise agent productivity and provide a seamless journey for your customer.
What you can expect to learn about:
The Tracks
